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Need help? Browse the frequently asked questions below, or reach out to us directly.

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support@mooderbaylabs.com

Frequently Asked Questions

How do I earn coins?
You earn 100 coins for every minute of completed focus time. Streaks, daily challenges, and weekly goals also award bonus coins. Premium users get an additional 50 coins on app open and 100 coins on their first 30+ minute session each day.
How do pets evolve?
Pets evolve through 6 levels across 3 stages: Baby (Lv.1–2), Young (Lv.3–4), and Adult (Lv.5–6). You earn XP — 2 XP per minute of focus — and the pet's appearance changes at each stage transition.
What happens if I miss a day and lose my streak?
You can protect your streak with a Streak Shield. Shields can be earned by watching a rewarded ad, or Premium subscribers can use them without ads. Once a shield is active, a missed day won't break your streak.
Can I use Focus Pet without an internet connection?
Yes. All data is stored locally on your device. The app works fully offline. An internet connection is only needed for loading ads (free version) and processing in-app purchases.
How do I cancel my Premium subscription?
Subscriptions are managed by Apple (App Store) or Google (Google Play), not by us. To cancel: on iOS, go to Settings → [Your Name] → Subscriptions. On Android, open Google Play → Profile → Payments & subscriptions → Subscriptions.
I lost my progress after reinstalling. Can I recover it?
All data is stored locally, so reinstalling the app will delete your progress unless you created a backup first. You can back up your data in Settings → Backup & Restore. We recommend doing this regularly.
How do I disable push notifications?
Go to your device's Settings → Notifications → Focus Pet and toggle them off. You can also manage individual notification types within the app under Settings.
What is the Pomodoro technique?
The Pomodoro technique is a time management method: work for a focused block (typically 25 minutes), then take a short break (5 minutes). After 4 cycles, take a longer break. Focus Pet supports Classic (25/5), Deep Focus (50/10), Deep Work (90/20), and custom intervals.
Are the ambient sounds free?
Rain and Forest sounds are free for all users. Café, Lo-fi, and White Noise are Premium-only sounds. You can also unlock certain sounds with coins from the Shop.
How do I report a bug or request a feature?
Please email us at support@mooderbaylabs.com with a description of the bug or feature request. We read every message and appreciate the feedback.
Privacy & Data: Focus Pet stores all data locally on your device and does not collect personal information. Read our Privacy Policy for full details.